At CKB888, your privacy is not an afterthought. This Privacy Policy explains clearly what personal data we collect, why we collect it, how it is used and protected, and what rights you have over your information as a player on our platform.
This Privacy Policy ("Policy") describes how CKB888 ("we", "us", "our", "the Company", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "the User", "the Player") who access or use the CKB888 online casino and sports betting platform, accessible at ckb888.cam ("the Website").
CKB888 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international best practices. This Policy applies to all personal data collected through the Website, our customer support channels, and any other interaction you have with the CKB888 platform.
By registering an account, making a deposit, or otherwise using the CKB888 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
CKB888 collects only the personal data that is necessary for the provision of our services, fulfilment of legal obligations, and operation of a secure and compliant online gaming platform. The categories of personal data we collect are described below.
When you create an account on CKB888, we collect information including your full legal name, date of birth, email address, mobile phone number, preferred currency (MYR), and a username and password of your choosing.
To comply with anti-money laundering (AML) regulations and to verify your age and identity, we collect government-issued identification documents such as your Malaysian IC (MyKad), passport, or equivalent identification. We may also collect a facial photograph (selfie) and, in some cases, proof of address and proof of payment method.
We collect data related to your financial transactions on the Platform, including deposit and withdrawal amounts, payment method details (e-wallet identifiers, bank account numbers, cryptocurrency wallet addresses), and transaction histories. We do not store full credit or debit card numbers on our servers — card transactions are processed via PCI-DSS compliant third-party payment gateways.
We collect records of your gaming and betting activity on the Platform, including games played, bets placed, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gambling monitoring, and regulatory reporting.
When you access the CKB888 Platform, we automatically collect technical information including your IP address, device type and model, operating system version, browser type, screen resolution, time zone setting, and general geographic location (derived from IP address).
We retain records of communications between you and CKB888, including live chat transcripts, email correspondence, and support ticket content. These records are used for quality assurance, dispute resolution, and training purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone number, D.O.B. | Account creation & management |
| KYC / Identity Data | Malaysian IC, selfie, proof of address | Age & identity verification, AML compliance |
| Financial Data | Transaction records, e-wallet ID, bank account | Payment processing & fraud prevention |
| Gaming Activity | Bets placed, outcomes, session length | Service delivery & responsible gambling |
| Technical Data | IP address, device type, browser | Security & platform performance |
| Communication Data | Live chat logs, emails, support tickets | Support quality & dispute resolution |
CKB888 collects personal data through the following channels and methods:
CKB888 processes your personal data for the following specific purposes:
To create, maintain, and administer your CKB888 Account; to authenticate your identity on login; to enable you to place bets, access games, and use Platform features; and to communicate with you regarding your account status and activity.
To process deposits and withdrawals in MYR via your chosen payment method — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, and cryptocurrency channels — and to maintain accurate financial records of all transactions.
To verify your identity and age in compliance with applicable KYC requirements; to conduct ongoing anti-money laundering (AML) and counter-terrorism financing (CTF) screening; and to meet our obligations under applicable financial crime prevention regulations.
To monitor gaming activity for signs of problem gambling behaviour; to enforce deposit limits, self-exclusion requests, and cooling-off periods; and to provide appropriate interventions or referrals where a player's gaming patterns suggest potential harm.
To respond to your queries, complaints, and disputes through our live chat, email, and WhatsApp support channels; to maintain records of support interactions for quality assurance; and to continuously improve the support experience for all Malaysian players.
To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, money laundering, multi-accounting, and other prohibited conduct; to protect the integrity of the Platform and the interests of legitimate players.
With your consent, to send you information about promotions, bonuses, new games, and other CKB888 offers. You may withdraw your marketing consent at any time by contacting our support team or updating your Account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to withdrawal.
To comply with applicable laws, regulations, court orders, and instructions from competent regulatory and law enforcement authorities; to maintain required records for the statutory retention period; and to defend against legal claims.
CKB888 processes your personal data on one or more of the following legal grounds, as applicable to each processing activity:
CKB888 does not sell, rent, or trade your personal data to unrelated third parties for their own commercial purposes. We may share your personal data with the following categories of third parties, solely for the purposes described in this Policy:
We share transaction data with payment service providers, including e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency network infrastructure, to facilitate deposits and withdrawals. These providers are contractually bound to handle your data in accordance with applicable law.
We share identity document data and biometric information with KYC verification service providers to authenticate your identity. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than identity verification on behalf of CKB888.
We may share technical and behavioural data with cybersecurity and fraud prevention partners to detect and prevent prohibited activity on the Platform. This sharing is conducted under contractual data processing agreements.
We may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by applicable law, court order, or binding regulatory instruction. CKB888 will, where legally permissible, notify affected users of such disclosures.
We may share data with our legal advisors, accountants, and auditors under strict confidentiality obligations, solely in connection with the provision of professional services to CKB888.
CKB888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. You may request earlier deletion of your data, subject to our legal retention obligations (see Section 11).
CKB888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:
While CKB888 takes all reasonable precautions to protect your personal data, no internet transmission or data storage system is completely secure. You are also responsible for maintaining the security of your Account login credentials.
Cookies are small text files placed on your device when you visit a website. They serve a variety of functions, from keeping you logged in to helping us understand how the Platform is used. CKB888 uses cookies and similar tracking technologies including web beacons and session storage.
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies after each session. Please note that disabling essential cookies will prevent you from using the CKB888 Platform. For instructions on managing cookies in specific browsers, refer to your browser's help documentation.
Subject to applicable law and certain limitations, you have the following rights in relation to the personal data CKB888 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
Request a copy of the personal data CKB888 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit how we use your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
Request a structured, machine-readable copy of personal data you have provided to us, where technically feasible.
Object to processing of your personal data based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing at any time.
CKB888 will respond to all rights requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further sixty (60) days with notification to you. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
The CKB888 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and accounts held by individuals under the minimum age requirement are closed immediately upon discovery.
If you are a parent or guardian and believe that a minor in your care has submitted personal data to CKB888 without your consent, please contact us immediately at [email protected]. We will take prompt action to delete the relevant data and close the associated account.
In the course of providing its services, CKB888 may transfer your personal data to countries or territories outside of Malaysia, including for the purposes of cloud hosting, payment processing, and identity verification. Where such transfers occur, CKB888 takes steps to ensure that your data receives an equivalent level of protection to that required under Malaysian law.
Safeguards we employ for cross-border transfers include contractual clauses in our agreements with international data processors that require compliance with applicable data protection standards, and selection of processors that operate within jurisdictions with recognised adequacy or equivalent data protection frameworks.
By using the CKB888 Platform, you consent to the transfer of your personal data to other countries or territories as described in this section, subject to the safeguards described above.
CKB888 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The date of the most recent revision is displayed at the top of this page.
Where we make material changes to this Policy, we will provide notice by posting a prominent announcement on the Platform and, where appropriate, by sending notification to your registered email address. Your continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised document.
We encourage you to review this Policy periodically to stay informed about how CKB888 protects your personal data. If you have questions about any changes, please contact us using the details in Section 15.
If you have questions, concerns, or requests relating to this Privacy Policy or CKB888's data protection practices, you may reach us through the following channels:
CKB888 is committed to resolving all privacy-related queries fairly and promptly. If you are not satisfied with our response to a data rights request, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
A plain-English summary of the most important commitments in this Privacy Policy. For legal accuracy, always refer to the full document above.
CKB888 does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated commercial third parties — ever. Your information is used only to operate and improve our services.
All data transmitted between you and CKB888 is protected by TLS/SSL encryption. Sensitive stored data — including KYC documents and financial records — is encrypted at rest using AES-256.
CKB888's data practices are aligned with the Malaysian Personal Data Protection Act 2010 (PDPA). We collect only what we need, use it only as described, and retain it only as long as required.
You can request access to, correction of, or deletion of your personal data at any time. Marketing communications can be opted out instantly. We respond to all data rights requests within 30 days.
CKB888 retains your data only for defined periods — typically 5–7 years for KYC and transaction data as required by AML law. Once the retention period expires, data is securely deleted or anonymised.
All third parties who process data on our behalf — payment providers like Touch 'n Go, Boost, Maybank, and KYC partners — are bound by strict contractual data protection obligations.
Privacy is a right, not a privilege. CKB888 is built to protect your data while delivering the best online casino and sports betting experience for Malaysian players — from Kuala Lumpur to Johor Bahru and beyond.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling Policy